Talent Isn’t Rare. The Right Environment Behind High-Performing Teams Is.

I’ve always believed that talent exists everywhere. What’s often missing isn’t skill, it’s the environment that allows it to perform. That belief has been reinforced not by theory, but by people at BTS. By watching what happens when capable individuals are given the right conditions to do their best work.

Many companies talk about inclusion. Far fewer stop to ask a harder question: What actually prevents talent from showing up at its full potential? More often than not, the answer isn’t motivation or ability. It’s friction, unclear processes, rigid assumptions, or environments designed for a narrow definition of how people are expected to work.

Inclusion isn’t something we treat as separate from performance. It’s inseparable from it. Our responsibility, as we see it, is to design environments where people can focus on thinking, building, and solving problems regardless of background, geography, or personal constraints. When teams are built around trust, clarity, and collaboration; diversity stops being an aspiration and becomes a natural advantage. Companies that invest in systems and clear processes can often see higher productivity, faster innovation, and better outcomes, while also attracting and retaining top talent.

This way of thinking has shaped how we build teams, how we partner with clients, and how we evaluate impact. And that’s why Michael Becerra's story proves it. From the moment we met Michael, his technical skills were evident. But what truly stood out was how he approached problems with curiosity, patience, and a strong sense of ownership. Michael navigates life with a physical disability, but that was never the lens through which we evaluated his contribution. What mattered was his ability to reason through complex systems, collaborate with others, and continuously improve the work around him.

Michael’s experience reinforces something that’s easy to overlook: disability is rarely the absence of ability. More often, it’s the presence of constraints, many of which are created, or removed, by the systems we design.

When Michael joined BTS from Peru, he quickly became a core part of the team. He worked on technically demanding projects that required careful planning, cross-functional collaboration, and long-term thinking. His work consistently reflected a simple truth: when talented people are given the right tools and autonomy, they don’t just execute, they elevate the work. As Michael describes it:

That perspective became especially visible in his work with one of our clients, Logitech. The challenges involved tightly integrated hardware, firmware, and software systems, the kind of complexity where progress depends less on speed and more on clarity. In an environment built around access, collaboration, and trust, Michael thrived. As he explains:

Michael’s contributions extended beyond delivery. Logitech recognized not only the quality of his work but also the way he strengthened collaboration across teams. He was invited by the client to conduct workshops in India, working directly with the Logitech India team and representing BTS on-site. The goal of these workshops was to increase testing coverage for device firmware updates. Michael prepared a detailed document illustrating the team’s progress. This hands-on collaboration deepened alignment, accelerated decision-making, and reinforced confidence in the partnership.

The impact was tangible. The collaboration expanded. Additional developers were added to the team. Scope increased. This is often where the real lesson sits. When environments allow people to operate at their best, the value they create compounds. It shows up in results, relationships, and trust; the things partnerships are actually built on.

In recognition of his impact, Michael was awarded the International Ambassador Award at BTS. It was our way of acknowledging not just results, but the trust, ownership, and consistency he brings to our clients and teams every day.

Michael’s leadership mindset consistently offers guidance and mentorship to others navigating similar situations:

For us, that mindset applies far beyond engineering. At BTS, we see every day that performance isn’t unlocked by pushing people harder, it’s unlocked by removing unnecessary barriers. When teams are designed with intention, people are free to focus on what they do best. And when that happens, ability surfaces in places many organizations might otherwise overlook.

Michael’s story isn’t exceptional because of his circumstances. It’s powerful because it reveals something fundamental: when opportunity and environment align, talent has a way of exceeding expectations, often reshaping how we define potential in the first place.