Retail Banking Applications ADA Compliance
Ensuring mobile and web applications are fully accessible to all users through compliance with ADA Accessibility Compliance (WCAG 2.2) standards, including screen reader compatibility, scalable text, high-contrast design, and rigorous accessibility testing
Accessibility remediation that also modernized the digital banking experience
About the Client
A nationwide financial institution with over 1,000+ branches
Industry: Retail Banking
The Challenge
The client’s web and mobile banking applications were noncompliant with ADA standards, putting them at risk of lawsuits.
Over 4,000 ADA compliance issues identified in assessment
The Blue Trail Software Solution
Conducted a comprehensive accessibility audit using automated tools and manual reviews
Converted the home banking web portal UI and rewrote the mobile banking app for compliance
Fixed over 4,000 ADA compliance errors and addressed flagged warnings
Enhanced the overall user experience (e.g., fingerprint/face recognition, modernized navigation)
Integrated code changes back into the client’s main source code
Impact & Results
ADA-compliant web and mobile banking applications launched (aligned with WCAG 2.2 guidelines)
Improved digital experience for all users, including those with disabilities
With Blue Trail Software as a strategic accessibility partner, the financial institution achieved ADA compliance while modernizing its digital banking experience and building lasting internal expertise
“Blue Trail Software helped us rapidly achieve ADA compliance across our digital banking platforms while significantly improving the user experience. Their expertise and training ensured our team can confidently maintain compliance moving forward.
Senior Technology Leader
Nationwide Financial Institution
